Terms and Conditions

Suppliable Hardware Customer Care Policy

Objectives of This Policy

Suppliable Hardware ("Suppliable") is dedicated to providing high-quality construction materials and excellent customer service. This Customer Care Policy outlines the terms and conditions related to purchases, returns, cancellations, and other related services offered by Suppliable.

2.1 This Policy aims to provide clarity on our procedures for purchase, cancellation, return, and refund of Products, ensuring a seamless experience for our customers ("User" or "You" or "Your").

2.2 By initiating a purchase, You agree to comply with the terms outlined in this Policy. If You do not agree with these terms, please refrain from using our services.

Terms of Cancellation

3.1 Cancellation Before Dispatch

3.1.1 Customers are permitted to fully or partially cancel orders prior to their dispatch from Suppliable.

3.1.2 Customers will be provided with a unique order ID to track the status of their order.

3.1.3 Prior to invoicing, customers can cancel their purchase through a phone call or email.

3.1.4 In the event of cancellation before dispatch, Suppliable will initiate refunds within 7 business days from the date the cancellation request is received.

3.1.5 Refunds for prepaid orders will be processed to the original mode of payment, subject to applicable charges.

3.2 Cancellation After Dispatch

3.2.1 The process for cancellation after invoicing will follow the same procedure as returns.

Terms of Return and Refund

4.1 Returnable Products

4.1.1 Returns must be initiated within 7 days from the date of delivery, subject to the terms of this policy.

4.1.2 Certain products specified as ‘non-returnable’ can only be returned in cases of defects or damages.

4.2 Return Process

4.2.1 Customers can raise a return request by contacting Suppliable via phone or email.

4.2.2 The product must be returned in its original condition with all packaging, manuals, and accessories intact.

4.2.3 Suppliable reserves the right to reject returns that do not comply with the terms of this policy.

4.3 Refund Process

4.3.1 Refunds will be processed within 2 to 5 business days from the date the returned product is received and passes quality checks.

4.3.2 Refunds will be made to the original mode of payment or as store credit.

Grievance Redressal

Any grievances related to this policy may be directed to Suppliable’s customer care team at:

- Email: [contact@suppliable.in]

Liability

Suppliable Hardware is committed to ensuring the quality and reliability of the products we supply. However, Suppliable's liability is limited as follows:

6.1 Product Quality and Warranties:

Suppliable sources products from reputable manufacturers and suppliers. Any warranties or guarantees related to the products are as provided by the original manufacturer. Suppliable is not responsible for any manufacturing defects, damages, or other issues arising from the use of the products.

6.2 Damage During Transit:

Suppliable ensures that products are packaged securely for delivery. In the event that a product is damaged during transit, customers must report the damage to Suppliable upon receiving the product. Suppliable will work with the delivery agent to resolve the issue, but the company’s liability is limited to the replacement or refund of the damaged product as determined by Suppliable.

6.3 Limitations of Liability:

Suppliable is not liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the purchase, delivery, or use of the products. This includes, but is not limited to, loss of profits, business interruption, or loss of data, even if Suppliable has been advised of the possibility of such damages. The maximum liability of Suppliable for any claim arising out of the purchase of products shall not exceed the amount paid by the customer for the specific product that caused the damage.

6.4 Third-Party Products:

For products sourced from third-party suppliers, Suppliable acts only as a distributor. Any issues, claims, or liabilities related to third-party products are subject to the terms and conditions set by the original manufacturer or supplier. Suppliable will assist customers in contacting the third-party manufacturer for resolution, but the company does not assume any liability beyond facilitating this contact.

GST Compliance

Suppliable Hardware ensures full compliance with the Goods and Services Tax (GST) regulations as applicable under Indian law. The following points outline our GST compliance policy:

7.1 GST Registration:

Suppliable is a GST-registered entity and possesses a valid GST Identification Number ( 33ABICS4524P1ZX ) . All transactions conducted through our store are subject to GST, and our GSTIN is prominently displayed on all invoices issued to customers.

7.2 Invoice Issuance:

For every purchase made at Suppliable, a detailed tax invoice will be issued to the customer, clearly indicating the GST charged on the transaction. The invoice will include essential details such as the GSTIN of Suppliable, HSN codes of the products sold, the applicable GST rate, and the total amount of GST levied.

7.3 Input Tax Credit (ITC):

Eligible customers can claim Input Tax Credit (ITC) on their purchases from Suppliable. To facilitate this, all invoices will be uploaded to the GST portal within the prescribed timelines, ensuring that our customers can seamlessly avail of ITC.

7.4 GST Returns:

Suppliable is committed to timely and accurate filing of GST returns as per the statutory requirements. This includes monthly, quarterly, and annual returns, as applicable. Any discrepancies or issues arising in the GST compliance process will be addressed promptly to ensure continued adherence to GST laws.

7.5 GST Rate Changes:

Suppliable will adhere to any changes in GST rates as notified by the government. In the event of any rate changes, the new rates will be applicable from the effective date specified in the government notification. Customers will be informed of such changes, and invoices will reflect the updated rates accordingly.

7.6 GST Documentation:

All GST-related documentation, including tax invoices, credit notes, and debit notes, will be maintained meticulously and made available for scrutiny by the tax authorities as required. Customers are advised to retain their invoices and related documents for their records and for any potential audits.

Quotation Policy

Suppliable Hardware understands that each construction project is unique and may require specific materials and quantities. To accommodate the diverse needs of our customers, we offer customized quotes tailored to individual project requirements. Here’s how our customized quote process works:

8.1 Requesting a Quote:

Customers can request a customized quote by visiting our store, calling us, or sending an email with detailed requirements. This includes the type and quantity of materials needed, project specifications, and any other pertinent information.

8.2 Personalized Consultation:

Our experienced sales team will review the request and may contact the customer for a detailed consultation. This ensures we fully understand the project scope and can recommend the best products and solutions to meet the customer’s needs.

8.3 Quotation Preparation:

Based on the consultation and the provided information, we will prepare a detailed quote. This will include a breakdown of costs, product specifications, delivery timelines, and any applicable discounts or special pricing for bulk orders.

8.4 Review and Approval:

The customer will receive the quote via email, WhatsApp or in person for review. Any necessary adjustments can be discussed and incorporated before final approval. We encourage customers to thoroughly review the quote to ensure it meets all their requirements.

8.5 Order Confirmation:

Upon approval of the quote, the customer will provide confirmation either verbally or through email. A formal purchase order may also be submitted if required. The confirmed order will then be processed as per the agreed terms.

8.6 Price Validity:

Please note that customized quotes are valid for a specific period, usually 3 days from the date of issuance, due to potential market fluctuations. Customers are advised to confirm orders promptly to lock in the quoted prices.

Credit Policy

9.1 Eligibility for Credit Purchase:

Suppliable offers the option to purchase on credit to eligible customers. To qualify, customers must meet the following criteria:

- Established purchasing history with Suppliable.

- Completion and approval of a credit application form.

- Positive credit history and financial stability.

9.2 Application Process:

Interested customers must complete a credit application form, including:

- Company information (name, address, contact details).

- Financial details (financial statements, tax returns, bank references).

- Trade references (other suppliers that extend credit).

Submit the application to our credit department via email or in person. Our team will review the application and inform the customer of the approval status within 5-7 business days.

9.3 Credit Limit and Terms:

Upon approval, Suppliable will establish a credit limit based on the customer’s financial standing and purchasing history. Credit terms, including the credit limit and payment schedule, will be established through a verbal agreement between Suppliable and the customer.

9.4 Payment Terms:

All invoices must be paid within 30 days from the date of invoice. A late payment fee of 1.5% per month will be applied to outstanding balances beyond the agreed payment period. Accepted payment methods include cash,bank transfer, cheque, and electronic payment.

9.5 Credit Limit Review: Suppliable reserves the right to periodically review and adjust the credit limit based on the customer’s payment history, creditworthiness, and business relationship with Suppliable. Any changes to the credit limit will be communicated to the customer in writing or via email.

9.6 Credit Monitoring and Reporting: Suppliable maintains a diligent credit monitoring process to ensure compliance with the agreed credit terms. In cases where a customer exceeds their credit limit or demonstrates a pattern of late payments, Suppliable may temporarily suspend credit privileges or adjust credit terms until the outstanding balance is settled.

9.7 Dispute Resolution: In the event of a dispute related to credit terms or invoicing, customers are encouraged to contact Suppliable’s customer care team promptly. Our team is committed to resolving disputes amicably and promptly to maintain a positive business relationship with our valued customers.

9.8 Confidentiality and Security: Suppliable treats all credit-related information with strict confidentiality. Customer data is securely stored and used solely for the purpose of credit evaluation and management. We adhere to stringent data protection practices to safeguard customer information against unauthorized access or disclosure.

9.9 Legal Compliance: Suppliable complies with all applicable laws and regulations governing credit transactions, including but not limited to data protection laws and consumer rights. Our credit policies are designed to ensure transparency, fairness, and accountability in all credit-related interactions with our customers.

9.10 Default and Suspension of Credit

In the event of non-payment or default, Suppliable may take the following actions:

Suspension of Credit: Suspension of credit privileges until the outstanding balance is settled.
Legal Action: Initiation of legal proceedings to recover the outstanding debt.
Collection Agency: Referral of the account to a collection agency.